Mitel Migration Project Plan

This is a summary of how your branch will be converted to the new Cloud based version of Mitel

Project Hilights

• Project Leads: Chelm and Khoy Chea
  
• You will keep your existing phone number.
• Everyone in Cole will have their own direct dial number after they are moved to the Mitel Cloud.
  If you or your staff currently don't have one, you will be given a new one.
• After you are convert, you will not remain with the Telco you are currently with.
  Mitel will become the global Telco for Cole.
  To be clear, for telephone service, you will no longer use Telus, Bell, Sasktel, Thunderbay Tel, nor Cogeco.
  However, you will continue to use those companies for Internet access as your ISP.
• Your fax service will be converted to a Mitel Virtual Fax Service. You will be trained on how to use this.
  You will not use a physical fax machine after you have been converted.
• The timing of when you move will be controlled by the existing Telco. We will submit the request to the Telco to port the numbers to Mitel cloud,
  but the response is 100% dependent on the Telco. Therefore, we cannot put a date on when the conversion will happen.
  We can only list that we have requested the move and are waiting for the Telco to respond.
• During the transition phase, people cannot use the Mitel Instant Messaging chat to communicate between the two systems.
  The chat is not compatible between the existing Mitel system, and the new cloud based Mitel system.
• During the transition phase, people on the existing system can double click a user in the Mitel Client to dial them,
  even if that user has been converted to the new Mitel cloud system.
• During the transition phase, people on the new Mitel Cloud system can only double click on users who have also been converted
  to the Mitel Cloud system to dial them. For users who are still on the old system, people on the new Cloud Mitel
  will have to dial their full number manually from the phone list.

When the project is completed, the phones and Mitel client will work very similar to the way it does today, except you will not have hardware
at your branch anymore for the phone system. It will be completely cloud based.

Step 1: Your branch will receive new hardware to replace the 200 series phones that look like the image below:

                    



                    If your phone is the 400 series phone as shown below, we will not need to replace them.

                    Your new phone ( 6920 Series ) will look like this image below :

When you receive the new hardware, set it aside. It is critical you do not plug it in before you are told to. This could damage the new phones.

Step 2: We will contact the Branch Managers that he is actively working to move your branch to the Mitel cloud.

Step 3: We will contact the the Telco for your branch to port the phone service to Mitel.

Step 4: The Telco will contact us that migration has been approved. Once it has been approved from the existing telco, we will have a limited time to enact it, so speed will be necessary.

Step 5: We will work with Mitel cloud to port the numbers, and contact you about plugging in the new phones.

Step 6: We will train you on how to use the Virtual Fax machine.

Step 7: People who do not have their own phone numbers now will be given new ones. If your staff have been given a new number, they need to go to the company phone list
          (using their Intranet ID and PW), and update it with their new number.