IT Assistance

Create an IT Ticket

       EMail a Ticket to this address: support@coleinternational.samanage.com

ID Requests (ADD/DELETE/DISABLE)

Admin Login (Legacy)

Request Client E-Invoicing

Aeaah, What do I do When I have a Computer Problem?

After Hours IT Contact Information

AS/400 Green Screen Reset

AS/400 Wont Open After a Reset

Change my Passwords

How do I Properly Sign Out of Citrix

Dayforce Password reset

EDI

• Basic PDF to EDI Explained
• Electronic Data Interchange explained
• Example Textual Template
• Example Textual PDF
• EDI CCI Documents - Instructions
• EDI Clients and Vendors - List
• CCI Invoice Prompt

Help with Client Imaging

Help with Training Videos

Mitel Info

• General Information Including Retrieving your VoiceMails
• Take Over a Mitel Phone

Outlook/MS Office Help

• ** MS Office Support
• How to Add another Person’s Mailbox to your Outlook
• How to Add Someone to your Address book
• How to Create a Public Calendar
• How to Create Rules
• How to Disable Suggested Contacts
• How to Open COLE USA Public Folders
• How to Set Your Signature
• How to Share an Outlook Calendar
• How to Configure Delegation for Outlook mail and Calendar
• How to Turn on Out of Office
• How to Turn off the Email Junk feature

Setup Cell Phone with Cole email